A trade didn’t settle the way I expected

Settlement is decided by the live price feed, not by what your screen happened to show. Prices can move fast, and a brief spike that reaches your target still counts — even if you didn’t see it on the chart.

A trade settles in your favor only if the price reaches your target before the window ends. If the target wasn’t reached in time, the trade settles at a loss capped at your stake, no matter how close it came.

If you believe a trade settled incorrectly, email support@runtil.com with the asset, the time, and what you expected, and we’ll review it. You can also read how a trade settles.